We get it—sometimes things just aren’t it. Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we won’t be able to offer a refund or exchange.
To qualify for a return, your item must be unused, in its original condition, and still in the original packaging.
Some items simply cannot be returned, including:
- Perishable goods (food, snacks, etc.)
- Flowers or plants
- Newspapers or magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional Non-Returnable Items
- Gift cards
- Downloadable products
- Certain personal care or health-related items
A receipt or proof of purchase is required for all returns.
Refunds
Once we receive and inspect your return, we’ll email you to confirm we got it and to let you know whether your refund is approved.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If your refund hasn’t shown up yet:
- Check your bank account again.
- Contact your credit card company—processing times vary.
- Check with your bank, as they may still be processing the transaction.
If you’ve done all of this and still don’t see your refund, contact us at contact@basicasscooking.com.
Sale Items
Sale or discounted items are final sale and cannot be refunded.
Exchanges
We only replace items that arrive defective or damaged.
To start an exchange, email us at contact@basicasscooking.com and send your item to:
Basic Ass Cooking
P.O. Box 131071
Houston, Texas 77219-1071
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the item, we’ll mail your gift certificate.
If the item wasn’t marked as a gift or the giver had it shipped to themselves, we’ll issue the refund directly to the gift giver.
Shipping Returns
Mail your return to:
Basic Ass Cooking
P.O. Box 131071
Houston, Texas 77219-1071
Return shipping costs are your responsibility and are non-refundable. If your return is approved for a refund, the cost of return shipping will be deducted from your total refund.
Depending on your location, the time it takes for an exchanged item to reach you may vary.
For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need Help?
For questions about refunds or returns, email us at:
contact@basicasscooking.com
Basic Ass Cooking 